If you have questions or concerns regarding this statement, please contact us.
COLLECTION OF INFORMATION
In order to use the Real VR LTD's website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support, game results and accounts, including e-mail and if provided phone number. Any information collected by Real VR LTD is collected from you or your company during the booking and registration process online and in person in store. This may be via the telephone, email, mail, fax or directly through our website.
USE OF COLLECTED INFORMATION
Any details collected from Real VR LTD customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide an audit of service requests, and to assist in our staff development.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
ACCESS TO COLLECTED INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
You may update your information and view your previous game orders and scores. We may also ask for feedback to help us improve over time. You may unsubscribe at any time.
All tickets remain the property of Real VR LTD. Real VR LTD has the right to cancel tickets at any time. If a ticket is cancelled the purchaser is entitled to a refund of the ticket price, minus any booking fees. Tickets are not to be resold or exchanged without written consent of Real VR LTD. Breach of the purchase policy may result in cancellation of the purchaser's tickets without compensation of any kind.
Real VR LTD uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by contacting us.
Your personal information is not shared with any third party that is not our agent/service provider.
Real VR LTD may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. Real VR LTD does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process that could be served.
Links on the Real VR LTD site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.zlvr.co.uk and www.meetspacevr.co.uk.